Job Information
Cognosante Senior ServiceNow Engineer - Tech Lead in United States
Security Clearance required:
Public Trust
Do you want to make a difference?
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?
Come Join Our Team
We are seeking a seasoned ServiceNow Engineer to join our team in supporting Hybrid Agile development projects within a Software Development and Support program for a federal agency. This position plays a crucial role in the agency's mission to modernize IT Service Management through the implementation of best practices, process optimization, and continual service improvement. As a key member of the Agile Design team, the ServiceNow Engineer will provide expert development support, leveraging ServiceNow modules such as ITSM, SPM, ITOM, Customer Service Management, and other workflows, within a DevSecOps methodology framework. This role requires a highly skilled individual who is committed to excellence, innovation, and the delivery of efficient and effective IT services across the organization. This position is contingent upon contract award.
What is the position?
This Senior ServiceNow Engineer position offers a unique opportunity to contribute to significant IT modernization efforts within a federal agency, leveraging the full capabilities of the ServiceNow platform. Your expertise will drive the development of innovative solutions, optimizing processes and enhancing service delivery across the organization.
What will I get to do?
ServiceNow Development: Lead the development and configuration of ServiceNow modules including ITSM, SPM, ITOM, and Customer Service Management, ensuring solutions are aligned with agency requirements and best practices.
Agile Team Collaboration: Actively participate in Agile design teams, contributing to sprint planning, stand-ups, reviews, and retrospectives, ensuring timely delivery of development tasks and project milestones.
Process Optimization: Work closely with stakeholders to understand business requirements and implement process optimizations and enhancements within the ServiceNow platform.
Custom Solutions: Design and develop custom solutions and workflows within ServiceNow to meet unique organizational needs, improving efficiency and user experience.
Integration Support: Develop and support integrations with other enterprise tools and systems, enhancing automation and data exchange across the IT ecosystem.
Quality Assurance and Testing: Ensure the quality and functionality of ServiceNow configurations and customizations through rigorous testing and adherence to best practices.
Documentation and Knowledge Sharing: Create comprehensive documentation for developed solutions and configurations, and share knowledge and insights with team members to foster a collaborative and informed working environment.
What qualifications do I need?
Must have the ability to pass a background check and obtain a Public Trust clearance.
Bachelor's Degree (Computer Science, Electronics Engineering or other engineering or technical discipline is required).
5-7 years of relevant experience.
8 years of additional relevant experience may be substituted for education.
Must have ServiceNow certification(s) with 6-10 years of experience in ServiceNow development, including a deep understanding of various ServiceNow modules.
Experience in coordinating with various individuals such as program and project leaders to analyze system and/or product architecture, design, coding, and performance.
Ability to identify strategies for addressing requirements, risks, issues, and to conduct trade-off analysis of requirements against fiscal, schedule, and performance issues.
Strong demonstrable skills in resolve problems as related to their field.
Excellent writing and verbal communication skills.
What additional characteristics will help me thrive?
3-5 additional years of relevant experience.
ITIL v3 and/or ITIL v4 Certification(s).
Other ServiceNow Certification(s) in various modalities.
Agile and DevSecOps Methodology: Strong understanding of Agile and DevSecOps practices, with the ability to work effectively within fast-paced, iterative development processes.
Technical Proficiency: Expertise in JavaScript, HTML, CSS, and other relevant web technologies used in ServiceNow development.
Analytical and Critical Thinking Skills: Excellent analytical abilities to interpret business requirements into technical solutions, with strong problem-solving skills to address challenges creatively.
Communication Skills: Outstanding communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively within cross-functional teams.
Continuous Learning: A commitment to continuous learning and staying abreast of the latest ServiceNow features, modules, and best practices in IT service management.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
Ensure optimal health and productivity of our employees
Support employee retention and attraction
Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation
$113,927.72 - $187,981.83
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We Promise
Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.
We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).
We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com
At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead.
Get to know Cognosante employees
We’re driven by our customers’ missions, and measure success by how we improve lives.
We believe innovative solutions start with an innovative culture.
We believe customer understanding is the key to creating innovative solutions.
We know we are stronger together, and we value the diversity of our people.
We believe growth should be a core job benefit.
Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website (https://cognosante.com/careers/) , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date.
We want to recommend a couple of ways that you can report this incident and take action against these scams:
-The FBI: File a Complaint (https://www.ic3.gov/Home/FileComplaint)
-The FTC: Report Fraud (https://reportfraud.ftc.gov/#/)
Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov (https://www.usa.gov/where-report-scams) .